Alumnae Directory FAQs

List of 17 items.

• I received an email, postcard, or phone call from a company asking me for my personal information and they said they were working with Mercy High School. Can you tell me more about the project?

  Mercy has partnered with Publishing Concepts, Inc. (PCI) to help us update our alumnae records. This partnership is a free service to Mercy High School which will help us better serve you! By having updated and correct contact information, the Alumnae Office can communicate with you about new events, activities, and programs.

• I have never heard of PCI. Can you tell me more about the company?

  PCI is a family-owned business based in Dallas, Texas that has published directories for educational institutions, fraternities, sororities, and military organizations for more than 100 years. Mercy previously partnered with PCI in 2010 to launch the Alumnae Directory in honor of our 50th anniversary.

• How do I know my information will only be used for directory purposes?

  PCI is committed to protecting your information. The names, addresses, and information provided to PCI will be kept confidential, except to the extent that they are utilized in, or in the preparation of, the Alumnae Directory, and except as required by court order or law.

• Does Mercy High School benefit from the Alumnae Directory sales?

  Mercy High School does not benefit financially from sales of the Alumnae Directory. The school will receive any updated information you provide for our database. 

• I would like to verify or update my information. How can I do this?

  You may update your information in the following ways:

  • If you received a postcard or an email with a telephone number, you may dial the number to speak with a PCI employee assigned to Mercy High School’s project. They will verify the information we have on file for you and make any updates where needed.
  • If you received an email with an embedded link, you may click the link which will direct you to a portal where you can review your information.
  • If you did not receive a postcard or email, then Mercy High School does not have your correct contact information. You may call the dedicated Mercy High School update line at 855.300.0796.
  • If you live internationally or cannot call the update line, please email customerservice@publishingconcepts.com. PCI will send you a personalized link to update your information.

• Can I choose what information is printed in the Alumnae Directory?

  Yes! When you update your information, you can let the representative know if you prefer that any of your information to be withheld. You can also communicate your wishes to PCI’s customer service help desk at 1.800.982.1590 or customerservice@publishingconcepts.com. You may also reach out to Mercy directly by contacting Maeve Burke ’10, alumnae engagement manager, at mburke@mercyhighschool.com.

• Can I complete Mercy’s online form instead? Won’t this accomplish the same goal as the Alumnae Directory?

  It is always important to update your personal information with Mercy High School whenever you change employment, your address, or any other contact information! The information PCI receives or has been given will be published in the Alumnae Directory unless you ask for it to be withheld. If you do not want your information in the Alumnae Directory, please contact PCI’s customer service help desk at 1.800.982.1590 or customerservice@publishingconcepts.com.

• Who can purchase the Alumnae Directory?

  Only Mercy High School alumnae can purchase the Alumnae Directory. Your information will be listed in the directly whether or not you purchase a copy, unless you have specified that you want your information to be withheld.

• When will I receive my copy of the Alumnae Directory?

  Mercy High School is proud to have more than 8,000 alumnae! Contacting each alumna will take roughly 12 months. Since we began this project in September 2024, our Alumnae Directory will be distributed in September 2025.

• I ordered an Alumnae Directory package over the phone and I would like to cancel my order. How do I do this?

  Please contact PCI’s customer service help desk at 1.800.982.1590 or customerservice@publishingconcepts.com. They can cancel the order for you.

• What happens if I don’t contact PCI?

  Incorrect information may be listed in Mercy’s database and the Alumnae Directory. Without correct contact information, you may miss out on exciting events, activities, class reunions, and school updates available only to Mercy alumnae.

• I don’t want the Alumnae Directory.

  That is perfectly fine! The Alumnae Directory is an option for all alumnae.

• The Alumnae Directory is too expensive. Why is it so much money?

  PCI offers several purchase options to fit many budgets. PCI attempts to keep costs to a minimum for partner schools; however, rising costs of paper and other printing materials has caused an increase in their directory fees.

• Why didn’t I get a postcard or an email?

  Mercy does not have correct information for you in our database. We would love to be in touch with you! If you did not receive a postcard or an email, please contact PCI’s dedicated Mercy High School update line at 855.300.0796.

• Should Mercy have asked me to release my information to PCI?

  The information Mercy sent to PCI is public. PCI is committed to protecting your information. The names, addresses, and information provided to PCI will be kept confidential, except to the extent that they are utilized in, or in the preparation of, the Alumnae Directory, and except as required by court order or law.

• Mercy should have contacted me regarding this partnership. Why didn’t they?

  Mercy informed all alumnae about this initiative on August 30, 2024 in an email that included all alumnae events for the 2024-25 year. If you did not receive the email, then we do not have your correct information on file.

• I have more questions. Who should I contact?

  If you have any additional questions, please contact Carolyn Panzer, director of advancement, at cpanzer@mercyhighschool.com.